Legal
Last updated: September 2026
This website is published and operated by MAMI TRAVEL, a limited liability company (SARL) with a share capital of 160,000 Tunisian dinars, whose registered office is at Avenue Moncef Bey, 8050 Hammamet, Nabeul Governorate, Tunisia. Unique identifier in the National Business Register (RNE): 1520220M. Tax ID (matricule fiscal): 1520220M/A/M/000. Activity: travel agency — licence no. [À COMPLÉTER: numéro de licence] issued by the Tunisian Ministry of Tourism. Phone: +216 27 873 377 — Email: contact@mami-travel.com.
These terms and conditions of sale apply to every booking made on mami-travel.com, with our agents or through a payment link. They are available on the website at all times and must be accepted, by ticking the box provided, before any booking or payment is confirmed. The date of your acceptance and the version of the terms you accepted are recorded with your booking.
Mami Travel offers private and shared transfers, excursions, multi-day tours, shore excursions for cruise passengers calling at the port of La Goulette, and the organisation of seminars in Tunisia. The description of each service, the included and excluded services and the departure point are shown on the corresponding page. Prices include all taxes and are expressed in Tunisian dinars (TND); any display in another currency is for information only. The applicable price is the one displayed when the booking is confirmed. Seminars are quoted individually and cannot be paid online.
All bookings are subject to availability. Before confirming, you check the summary of your booking (service, date, participants, options, total price) and can correct it. The information you provide must be accurate and complete. A booking paid online is recorded as soon as the bank has confirmed the payment; a booking paid on site is confirmed once our team has checked it. You receive a confirmation email, then a voucher in PDF format, which must be presented on the day of the service. If a booking that has already been paid cannot be provided, the article “Cancellation or change by Mami Travel” applies.
Payment can be made in cash, by bank card on site, or online. Online payment is processed by the secure ClicToPay platform of Société Monétique Tunisie (SMT). Visa and Mastercard cards are accepted, as well as Tunisian national bank cards. Exchanges are encrypted (SSL) and transactions are protected by the 3-D Secure protocol: you enter your card details directly on the ClicToPay payment page; Mami Travel never has access to them and stores none of them. The amount is charged in Tunisian dinars (TND) at the time of the online payment. If your card is in another currency, the conversion is made by your issuing bank at its own rate and may incur its own fees.
Mami Travel may send you a secure payment link, in particular to pay a deposit or the balance of a booking. The link page shows the amount in Tunisian dinars and its expiry date; a link can only be paid once. Unless otherwise agreed, the balance is due no later than the day of the service. A deposit is refundable under the conditions of the article “Cancellation by the client”: it is refunded in full if you cancel more than 48 hours before the start of the service.
Any cancellation must be sent to us in writing (email to contact@mami-travel.com or WhatsApp message), quoting the booking reference. Cancellation fees depend on the time left before the start of the service: • more than 48 hours before: free cancellation, full refund; • between 48 and 24 hours before: 50% of the total amount; • less than 24 hours before, or no-show on the day: 100% of the total amount. For a multi-day tour, the time is counted from the start of the first day.
Mami Travel may have to cancel or change a service for reasons beyond its control (weather, safety, minimum number of participants not reached) or when a booking that has already been paid cannot be provided. You are informed as soon as possible and you are free to choose between: • a full refund of the amounts paid; • postponing the service to another date; • another service of equivalent value. No fees are charged to you in this case.
Any refund is made exclusively to the payment method used for the booking; no cash refund can be requested for a payment made by card. The refund is initiated within 2 to 4 working days, depending on the bank, from the cancellation or the acceptance of the request; when the funds actually become available then depends on your issuing bank. Any exchange or bank fees charged by your bank cannot be refunded by Mami Travel.
In accordance with Law No. 2000-83 of 9 August 2000 on electronic exchanges and commerce, you may withdraw within ten (10) working days of confirming your booking, without giving any reason or paying any penalty, by simply writing to contact@mami-travel.com. The amounts paid are then refunded under the conditions of the article “Refunds”. When the date of the service falls before the end of this period, by confirming your booking you expressly request that the service be performed before the withdrawal period expires, and you waive this right for that booking: only the conditions of the article “Cancellation by the client” then apply.
Shore excursions are organised around your ship's call schedule at the port of La Goulette. When booking (in the “notes” field) or at the latest the day before, you tell us the name of the ship and the latest time you must be back on board. Mami Travel guarantees your return to the port before that time. If a delay attributable to Mami Travel made you miss the ship's departure, Mami Travel would take full responsibility, including the costs needed for you to rejoin the ship.
Mami Travel is responsible for the proper performance of the services booked. It cannot be held liable for delays or non-performance caused by force majeure (weather, traffic, events beyond its control), by a third party unrelated to the service, or by the client (lateness, inaccurate information), except for shore excursions, which are governed by the article “Shore excursions”.
Travellers must behave respectfully towards drivers, guides, service providers and other participants. Any behaviour that endangers safety or is seriously inappropriate may lead to the service being stopped immediately, without refund.
Each vehicle has a limited luggage capacity: please tell us about any bulky luggage when booking. Mami Travel cannot be held liable for the loss of or damage to personal belongings left in the traveller's care. Travel insurance is recommended.
You can send us a complaint at any time, by email to contact@mami-travel.com or by phone or WhatsApp at +216 27 873 377, quoting your booking reference if possible. We undertake to reply within 24 hours.
Your personal data is processed in accordance with Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data. The data collected, its recipients, how long it is kept and your rights are described in our privacy policy; the use of cookies is described in our cookie policy. Both can be reached from the website footer.
These terms are governed by Tunisian law. In the event of a dispute, an amicable solution will be sought first; failing that, the dispute will be brought before the competent courts of Grombalia (Nabeul Governorate, Tunisia). These terms are published in several languages; in case of discrepancy, the French version prevails.
MAMI TRAVEL — Avenue Moncef Bey, 8050 Hammamet, Tunisia. Email: contact@mami-travel.com — Phone: +216 27 873 377 / +216 98 201 300.
